Privacy Policy

1. Scope

This Privacy Policy applies to personal information handled through the TRU-BOX Electrical website and related product inquiry communications. It does not apply to websites or services operated by other organizations.

2. Information we collect

We may collect the following categories of information:

• Information you submit: name, company, email address, phone number, project details, model or quantity information, and the content of your message.
• Basic technical information: Internet Protocol address, browser and device information, pages requested, dates and times, and security or server-log information generated when the site is used.
• Necessary site data: WordPress or security cookies and similar technologies needed to operate, protect, and maintain the website.

This website does not currently sell products online or collect payment-card information.

3. How we use information

We may use personal information to:

• respond to product, model, availability, and project inquiries;
• communicate about the request you submitted;
• operate, maintain, troubleshoot, and secure the website and email systems;
• understand basic website performance and prevent misuse; and
• comply with legal obligations and protect our rights.

We will not use information for a materially different purpose without an appropriate legal basis or consent where required.

4. Consent and choices

When you submit an inquiry, you provide information so that TRU-BOX Electrical can respond. You may choose not to provide optional information, but this can limit our ability to answer a request. You may withdraw consent for future use where consent is the legal basis, subject to legal or contractual restrictions and reasonable notice.

5. How information may be shared

We do not sell or rent personal information. We may share information only as reasonably necessary with:

• website hosting, email, form-processing, security, and information-technology service providers acting on our behalf;
• professional advisers such as legal, accounting, or insurance providers when needed; and
• government, regulatory, law-enforcement, or other parties when disclosure is required or permitted by law or needed to protect rights, safety, or security.

Service providers are expected to use information only for the services they provide to us and to protect it appropriately.

6. Processing outside Canada

Some hosting, email, security, or technology service providers may process or store information outside Canada. Information in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and security records, resolving disputes, and meeting legal obligations. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure.

9. Access, correction, and privacy requests

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or raise a privacy concern. We may need to verify your identity before responding. Contact sales@tru-boxelectrical.ca.

10. Children

This business-to-business product website is not directed to children, and we do not knowingly collect personal information from children through the inquiry form.

11. External links

This website may link to third-party resources. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to this policy

We may update this policy to reflect changes to the website, our practices, or legal requirements. The current version will be posted here with its updated date.

13. Contact

TRU-BOX Electrical
Melville, Saskatchewan, Canada
sales@tru-boxelectrical.ca